Finding your way through the maze of available mobile workforce related software products can be difficult. There are many products on the market.
When choosing software you and your business have to feel confident that it is going to support your workforce, help employees manage service management priorities day in and day out, and maximise productivity.
The software you choose should be able to deliver consistent and seamless processes to maximise productivity across your mobile workforce. This will be achieved partly because the latest software is so intuitive and easy to use, but also because cutting-edge technology nowadays means that software integrates fully with mobile devices and advances in mobile application design.
What you don’t want when choosing software is remaining back office inefficiencies, as these will prevent a business from benefiting from the higher performance such software should deliver.
Where to start?
Effective mobile workforce management is now so intrinsically linked to how a business manages its IT systems to enable the delivery of services to customers that you must research and find appropriate software for you.
The software should focus on the interactions between people using such IT solutions, business customers and all other stakeholder end-users.
Many of the latest service management software packages come with inbuilt workflows and scheduling tools aimed to maximise the efficiency of a mobile workforce. The workflows might include how your call centre diagnosing repairs successfully and book appointments easily; to how your a mobile workforce has step-by-step processes on their mobile device which help to drive a highly productive field service; all the way to the way software should make it easy for your people to work using new mobile apps designed to make life easy for them and simpler for your customers.
For example, the latest mobile apps are able to provide all of the information a field operative will need on their mobile devices. This enhances customer services as they can be provided with customer profiles and information. For the customer, what they see it a highly professional and tailored service. Also, inbuilt workflows mean that the customer can literally sign off works there and then, by signing the mobile device and so creating a real-time approval of all jobs.
Time to find the right software for you
To summarise, you should research the latest mobile workforce software and look for some of the following features and benefits:
Integrated and seamless processes
Intuitive and easy to use user interface
Mobile device compatibility – any device, anytime, anywhere
Mobile app integration
Inbuilt scheduling tools booking appointments direct to mobile devices.